Terms Of Service

Important Legal Agreements

CARIBBEAN NETWORK GROUP N.V. provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of CARIBBEAN NETWORK GROUP N.V. are subject to the following terms of service:

Indemnification Policy

You agree to use all CARIBBEAN NETWORK GROUP N.V. services and facilities at your own risk. CARIBBEAN NETWORK GROUP N.V. specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall CARIBBEAN NETWORK GROUP N.V. be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold CARIBBEAN NETWORK GROUP N.V. harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against CARIBBEAN NETWORK GROUP N.V., its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless CARIBBEAN NETWORK GROUP N.V. against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with CARIBBEAN NETWORK GROUP N.V.'s server.

CARIBBEAN NETWORK GROUP N.V. reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from CARIBBEAN NETWORK GROUP N.V.'s server. CARIBBEAN NETWORK GROUP N.V. shall be the sole judge of what violates this Policy.


At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable).

We accept Visa, Master Card, American Express, Discover Card, and Paypal. For webhosting plans we will setup your account inmmediatly after payment. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. There are contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise 30 days before due date.

Late Payments

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation, collection will take place after account is terminated.

Refunds and Payments

Non-refundable Services All other Services are non-refundable, including but not limited to: • Transfers or renewals of domain name registrations; • Fees for recovery or reactivation of domain names; • Dedicated Servers or Dedicated IP Addresses; • WhoisGuard subscriptions; • Any Services purchased or acquired at a reduced fee or on promotion; or • Any fees paid by you to CARIBBEAN NETWORK GROUP NV LLC, for providing non-service related support.

Abuse Policy

Abuse is a serious threat in the Internet and can cause a huge amount of damage; thus, we ask for your understanding that we must handle abuse strictly and with no tolerance. Please take immediate action to stop the ongoing server misuse. It is required that you solve the problem within the next 24 hours, and that we receive your reply within this period. Your reply must contain all information which enable us to understand exactly which measures you took to stop the abuse and prevent such or similar incidents in the future. We will suspend access to your server if we do not receive your reply within the given time frame, and if the problem is not solved in due time; both is essential - the solution and your response. The reactivation of a server always demands a reactivation fee of at least 50.00 dollars. Please respond in due time to save these expenses..

Acceptable Use Policy

All services provided by CARIBBEAN NETWORK GROUP N.V. may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless CARIBBEAN NETWORK GROUP N.V. and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all CARIBBEAN NETWORK GROUP N.V. servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

Limitation of Liability

CARIBBEAN NETWORK GROUP N.V. shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from CARIBBEAN NETWORK GROUP N.V. servers going off-line or being unavailable for any reason whatsoever. Furthermore, CARIBBEAN NETWORK GROUP N.V. shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of CARIBBEAN NETWORK GROUP N.V. servers. All damages shall be limited to the immediate termination of service.

Cancellations Policy

CARIBBEAN NETWORK GROUP N.V. Required that all Customers request cancellations 30 days prior due date as shown on invoices. All cancellation shall be sent 30 days before due date by submitting A4 letter signed or stamp by CEO or Managing Directors, if there are any invoices that expiring between a range of 30 days or less, cancellation will take place but all pending invoices must be paid in full. This Rule is applied to all our customers with the following services, Voip, Tollfree, Dedicated Server, VPS, PBX, Maintenance Service, Backup service, Dedicated Hosting. Invoices that are not paid after 5 days due date period $25 dollars daily will be added. If the Customer don't process payment for the cancelled service,CARIBBEAN NETWORK GROUP N.V. reserves the right to proceed legally and the customer will be hold resposable to pay any additional Charges due to any collection process, account will be banned until Payment is Received.


CARIBBEAN NETWORK GROUP N.V. cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by CARIBBEAN NETWORK GROUP N.V. are resold. Thus, certain equipment, routing, software, and programming used by CARIBBEAN NETWORK GROUP N.V. are not directly owned or written by CARIBBEAN NETWORK GROUP N.V.. Moreover, CARIBBEAN NETWORK GROUP N.V. holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as CARIBBEAN NETWORK GROUP N.V. sees fit. FURTHERMORE, CARIBBEAN NETWORK GROUP N.V. retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.